WhatsApp Business automation for UAE companies

WhatsApp is where UAE customers write first. An automated flow is software connected to your business number that reads each incoming message, works out what it is and acts on it: answers the question, takes the booking, sends the follow-up and writes the record in your CRM.

It replies in the language the customer wrote in, Arabic or English. When a conversation needs a person, the flow hands over to your team.

A customer asks about a price, an opening time or whether a slot is free. The flow answers from your own content and, if the customer wants to book, offers the times, confirms the one they choose and sends the confirmation in the same thread.

Follow-ups are the part most teams never get to. The flow sends them: the reminder before an appointment, the nudge to a quote that has had no reply, the message after a job asking whether everything was right. Each one is a step in the workflow, not a task on someone's list.

For stores and trading businesses, the flow answers order-status and availability questions. The customer asks on WhatsApp and gets the answer there.

Every conversation is written to your CRM or ERP as it happens: the contact, what they asked, what was booked or ordered, who it was handed to. If you run one of our AI-powered CRM or ERP systems, the WhatsApp inbox lives inside it. If you run something else, we connect to what you already run.

We build on the WhatsApp Business platform with opt-in and opt-out handling. Opt-in and opt-out are steps in the flow, scoped with you on WhatsApp.

It starts with a brief on WhatsApp, in English or Arabic, about what you need and what you already run. We scope the flow and quote it, so you know the price before we start. The build follows the agreed plan. We launch, hand over and stay reachable on WhatsApp any time, with 24/7 support.

ProLab is a Dubai registered company based in Dubai, United Arab Emirates. Arabic & English — one team, both languages.